Terms of Service

About these terms

These Terms of Service ("Terms") apply when you use smilelaundromat.com, book a pickup, use our recurring pickups, send us a message, or drop off laundry or dry cleaning at Smile Laundromat & Dry Cleaners ("we," "us," or "our"). By booking, paying, or using our services, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use our services.

You must be at least 18 years old and able to enter into a contract to book online.

Our services

We offer wash and fold laundry, dry cleaning and pressing, laundered shirts, comforter and bedding cleaning, a self-service laundromat, and free pickup and delivery for qualifying orders. Turnaround times on our website are typical, not guaranteed. Dry cleaning, specialty items, and large orders can take longer.

We may decline any order or item, for example if it is unsafe to clean, outside our pickup area, or we can't reach the address.

Booking, service area, and schedules

• Pickup and delivery is available to addresses within about 10 miles of our store, measured from the address you give us. We check the distance when you book. If an address turns out to be outside our area, we may cancel the booking and release or refund any payment.
• We pick up and deliver on the days and in the time windows shown when you book, in the window you choose. Windows are estimates. Traffic, weather, holidays, and other things outside our control can cause delays. We'll let you know if we need to change a time.
• Please give us accurate contact details, an address we can reach safely, and any instructions our driver needs (gate codes, where you'll leave the bag, pets).
• If we come for a scheduled pickup and nothing is out, or we can't get access, we may count it as a missed pickup and reschedule or cancel it. Any hold for that pickup is released.

Pickup and delivery

• You are responsible for your items until our driver collects them. We aren't responsible for items left out that are lost, stolen, or damaged by weather before we arrive.
• Once we deliver your order to your door or the spot you asked us to use, it is your responsibility. If you ask us to leave an order unattended, you accept the risk of loss, theft, or weather after delivery.
• Please keep laundry and dry cleaning in separate bags, and empty all pockets. We aren't responsible for items left in pockets, such as cash, jewelry, pens, lipstick, or electronics, or for damage they cause.

Pricing, estimates, and the order minimum

• Our current prices are on our pricing page. Prices can change, and an order is charged at the prices in effect when we receive it.
• The total shown when you book is an estimate. Your final total is based on what we actually receive: wash and fold is weighed at the store and charged by the pound, and other items are counted and priced individually.
• Every pickup and delivery order is at least $30. If an order comes to less, we add a "Minimum order top-up" line to bring it to $30.
• If we find a pricing mistake, we'll correct it and let you know before charging the corrected amount.
• Coupons and promo codes: each code has its own terms, such as an end date, a minimum order, a limit on uses, or one use per customer. A code comes off the total after the order minimum. On recurring pickups, a code applies to the first pickup only unless we tell you otherwise. Codes have no cash value, can't be combined, and may be ended at any time.

Payments and card authorizations

• Online orders are paid by card through Stripe, our payment processor. Your card details are entered on Stripe's secure page and stored by Stripe. We never see or store your full card number. Stripe's use of your information is covered by the Stripe Privacy Policy.
• When you book, we either place a temporary hold (an authorization) on your card for the estimate, or charge the estimate, as shown during checkout. A hold is not a charge, but it can reduce your available balance until it's used or released. Holds usually expire after about 7 days.
• After your order is weighed and counted, we charge the final total. If it's lower than the hold or the amount charged, the difference is released or refunded. If it's higher, you authorize us to charge the difference to the same card for that order. If the difference can't be charged, we'll email you a secure payment link.
• By booking, you authorize us to save your card with Stripe and charge it for that order, including the final total, any difference after weighing and counting, and, if you choose recurring pickups, each future pickup as described below.
• Payment is due before we return an order. We may hold an order until it's paid.
• Laundry and dry cleaning services for clothing are exempt from New Jersey sales tax, so no sales tax is added to your order. If the law changes, we will update these terms and our prices.
• If you think a charge is wrong, please contact us first so we can fix it quickly. We'll do our best to resolve it within a few business days.

Recurring pickups

If you choose a repeating schedule when you book (every week, every 2 weeks, or every 4 weeks), you are signing up for recurring pickups:

• We'll pick up on the same day of the week and in the same window, on the schedule you chose, until you cancel.
• The day before each pickup, we create that pickup's order, place a hold (or charge) on your saved card for your usual estimate, and email you a reminder. After weighing and counting, we charge that pickup's final total, which is at least $30, as described in Payments above.
• Each pickup's price depends on its weight and items, so the amount can change from one pickup to the next. There is no separate subscription fee.
• You can skip a pickup or cancel anytime from the private link in your confirmation and reminder emails (or at smilelaundromat.com/my-pickups), or by calling (908) 548-8545. A cancellation takes effect right away. If a pickup has already been created but not picked up, it's canceled too and its hold is released. Orders we've already picked up are finished, delivered, and charged as usual.
• If your card is declined, we'll email you a link to update it. We may pause or cancel recurring pickups that can't be paid.
• Price changes: if our prices change for items you usually send, we'll email you at least a week ahead with your old and new prices. New prices start for recurring pickups on the date in that email (the first of a month), and pickups before then keep your current prices.
• We may change or end recurring pickups (for example, if our hours or service area change). We'll email you before any change that affects your schedule or price.

Cancellations, re-cleaning, and refunds

• Before pickup: you can cancel a booking anytime before we pick it up by calling us, or, for recurring pickups, from your private link. Any hold is released and any charge is refunded in full.
• After pickup: once we've started cleaning an order, it can't be canceled, but we'll finish it and charge only for what we cleaned.
• If something isn't right: tell us within 3 days of delivery and, if it's our mistake, we'll re-clean or re-press the item for free. Please keep the item as delivered so we can look at it.
• Refunds go back to the original card. They usually appear within 5 to 10 business days, depending on your bank.

Garment care and items we can't accept

• We follow the care labels on your items and use professional methods. We aren't responsible for problems that come from following the care label, or from items with no care label, such as shrinkage, color loss or bleeding, fading, or changes in texture.
• Some damage can't be prevented and isn't our fault, including weak or worn fabric, existing tears or holes, pre-existing stains that don't come out, prints, beads, sequins, buttons, buckles, or trim that can't withstand normal cleaning, and hidden damage from moths, perspiration, or prior cleaning.
• We can't guarantee that every stain comes out. Please point out stains in your notes when you book.
• Wash and fold items are washed together by color in commercial machines. Please don't include items that need special care; send them as dry cleaning instead.
• We don't accept items that are soiled with bodily fluids, blood, or hazardous materials, items that may have bed bugs or other pests, or items soaked in gasoline, oil, or chemicals. If we find any, we may return them uncleaned and charge for any extra handling.

Claims and limits of our liability

• Please check your order when it arrives. To make a claim for a lost or damaged item, contact us within 7 days of delivery and keep the item for us to inspect.
• If we're responsible for losing or damaging an item, our liability is limited to the lesser of (a) the item's depreciated value, based on the Fair Claims Guide for Consumer Textile Products, or (b) ten times the price we charged to clean that item. For wash and fold items priced by the pound, our total liability for an order is limited to ten times the price charged for that order.
• We aren't liable for indirect or consequential losses, such as the cost of replacing an outfit for an event, lost time, or lost income.
• Nothing in these Terms limits any right you have under New Jersey law that can't be limited by agreement.

Unclaimed items

If we can't deliver an order (for example, we can't reach the address or you've moved) and it isn't picked up within 60 days after we try to contact you, we may donate or dispose of it, as allowed by New Jersey law. Payment for that order is still due.

Text messages (SMS terms)

Smile Laundromat & Dry Cleaners offers two separate text message programs. Each is optional, and you choose them separately with their own checkbox when you book or contact us. Agreeing to one does not sign you up for the other, and you never have to agree to texts to use our services.

Order and pickup texts (customer care)

• What you'll get: texts from Smile Laundromat & Dry Cleaners about your pickups, deliveries, and orders, such as booking confirmations, pickup reminders, order updates, receipts, and replies to your questions.
• How often: message frequency varies with your orders.

Promotional texts (marketing)

• What you'll get: recurring marketing texts from Smile Laundromat & Dry Cleaners, such as special offers, discounts, and seasonal promotions.
• How often: up to 4 messages per month.

For both programs

• Message and data rates may apply. Check with your mobile carrier.
• Reply STOP to any text to opt out. We'll send one message confirming you've been unsubscribed, and you won't get more texts from that program unless you opt in again. You can also ask us to stop by calling (908) 548-8545.
• Reply HELP for help, or contact us at (908) 548-8545 or info@smilelaundromat.com.
• Consent to receive texts is not a condition of any purchase. You can always ask us to confirm by phone or email instead.
• Mobile carriers are not liable for delayed or undelivered messages.
• We will not share mobile information with third parties for promotional or marketing purposes. See our Privacy Policy.

The order and pickup consent reads: "By checking this box, you agree to receive customer care text messages from Smile Laundromat & Dry Cleaners at the phone number provided about your pickups, deliveries, and orders, including confirmations, reminders, order updates, receipts, and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. We will not share mobile information with third parties for promotional or marketing purposes."

The promotional consent reads: "By checking this box, you agree to receive recurring marketing text messages from Smile Laundromat & Dry Cleaners at the phone number provided, such as special offers, discounts, and seasonal promotions. Up to 4 messages per month. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. We will not share mobile information with third parties for promotional or marketing purposes."

Using our website

We work to keep our website accurate and available, but it is provided "as is," and we may change or stop parts of it at any time. Please don't misuse the site, for example by submitting false bookings, interfering with its operation, or trying to access other customers' information. Private links to manage recurring pickups are for the customer they were sent to; please don't share them.

Governing law and disputes

These Terms are governed by the laws of the State of New Jersey. If you have a concern, please contact us first and we'll try to resolve it informally. If we can't, either of us may bring a claim in the small claims section of the Superior Court of New Jersey, or in the state courts located in Middlesex County, New Jersey.

Changes to these terms

We may update these Terms from time to time. The date at the top shows when they last changed. Changes apply to orders placed after they're posted. If a change affects recurring pickups you've already set up, we'll email you before it takes effect.

Contact us

Smile Laundromat & Dry Cleaners, 2105 New Brunswick Ave #5, South Plainfield, NJ 07080. Phone (908) 548-8545. Email info@smilelaundromat.com.